Frequently Asked Questions
Everything you need to know about CIPHER beauty, shipping, and our premium skincare formulations.
Are CIPHER products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and designed with biocompatible ingredients. However, we always recommend performing a patch test on your inner arm 24 hours before full application.
How can I track my order?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What is your return policy for opened products?
Due to the hygienic nature of beauty products, we only accept returns for unopened and unused items within 30 days of purchase. If you experience an adverse reaction, please contact our support team.
Does CIPHER test on animals?
Absolutely not. CIPHER is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How long does international shipping take?
International orders typically arrive within 7-14 business days. Please note that custom clearances in your specific country may occasionally extend this timeframe.